Expert Support for Digital and Beyond

Toasted Consulting  is the digital support arm of the restaurant industry, acting as an extension of a brand’s internal team to implement, configure, and manage their digital platforms, IT solutions, and overall tech stack. We provide additional support for projects of any size—from new POS implementations to launching Loyalty programs—allowing your team to focus on their core initiatives while we handle execution to enhance brand and operational efficiencies.

Our Services

POS Implementation & Optimization

TOAST Platform Configuration: Complete setup and customization of the TOAST ecosystem to align with your restaurant’s operational goals.
Payment Processing Strategy: Advising on integrated payment workflows—whether using TOAST’s native processing or third-party solutions—to ensure efficiency and compliance.
POS Hardware Optimization: Guidance and deployment support for handhelds, guest-facing terminals, and self-service kiosks to streamline service and enhance guest experience.
Kitchen Display System (KDS) Implementation: Setup and configuration of KDS systems to improve kitchen communication, reduce ticket times, and eliminate paper waste.
Hardware & Infrastructure Consulting: Evaluate, source, and support the right mix of hardware—from terminals to printers—to meet the demands of your specific concept and scale.
Menu Architecture for Scalability: Design and build your menu using TOAST’s Master Menu Management (MMM) and Multilocation Management (MLM) tools—ensuring consistency, ease of updates, and streamlined operations across all locations.

Digital Ordering & Delivery Management

Online Ordering & Off-Premise Operations: Strategic setup and optimization of your digital ordering ecosystem for seamless off-premise operations.
Online Ordering & Digital Storefront Setup: Configure and customize TOAST’s online ordering platform to reflect your brand and drive online revenue.
Third-Party Delivery Integration Support: Connect and manage integrations with Uber Eats, DoorDash, Grubhub, and Toast Delivery Services© to centralize order flow and reduce operational friction.
Enterprise Ordering Platform Integration: Support for integrating with advanced third-party providers like Olo, Appfront, and Punchh—ensuring your systems communicate effectively and scale with demand.
Catering & Events Coordination: Streamline off-premise and private event operations using TOAST’s tools for menu customization, preorders, and real-time management.
Mobile Order Management (Toast Now App): Train and configure mobile tools like the Toast Now app so managers can oversee orders and service flow on the go.

Marketing, CRM, & Loyalty Programs

Marketing, CRM, & Loyalty Programs: Comprehensive consulting on customer engagement tools—designed to increase retention, drive revenue, and integrate seamlessly with the TOAST platform.
Marketing Suite Setup & Campaign Strategy: Configure and manage TOAST’s built-in marketing tools to launch data-driven, targeted campaigns that boost customer engagement and visits.
Email Marketing Integration: Connect and optimize email platforms to deliver personalized, automated campaigns that re-engage guests and increase frequency.
Loyalty Program Development & Migration: Design, implement, or migrate loyalty programs that align with your brand—encouraging repeat business and customer lifetime value.
Gift Card Program Consulting: Set up branded digital and physical gift card systems to drive incremental revenue and customer acquisition.
Local Marketing & Online Presence Optimization: Enhance visibility through hyperlocal marketing strategies, listing optimization, and campaign support across digital platforms.
Custom Website & Ordering Integration: Develop websites that not only reflect your brand, but integrate directly with TOAST’s online ordering, gift cards, and loyalty systems for a seamless guest experience.

Restaurant Management & Analytics

Restaurant Management & Analytics: Operational consulting to help you run smarter—connecting systems, reducing inefficiencies, and unlocking deeper business insights.
Operations Suite Setup: Configure and align TOAST’s operations tools to streamline workflows across front-of-house, back-of-house, and management.
Inventory Management & Cost Control (xtraCHEF & Craftable): Implement and integrate inventory systems to accurately track usage, monitor food costs, and improve profitability through real-time analytics.
Scheduling, Timekeeping & Payroll Optimization: Set up scheduling tools to manage employee shifts, tips, and payroll—ensuring labor compliance and minimizing overtime costs.
Multi-Location Management Support: Build scalable structures using TOAST’s multi-location features to unify menus, reporting, and operations across your restaurant group.
Supplier & Accounting Integration: Connect TOAST with your vendors, bookkeeping, and accounting platforms to automate invoice processing, reduce manual entry, and improve financial visibility.

Employee Management & Team Solutions

Employee Management & Team Solutions: Empowering restaurant teams with the tools, training, and systems needed for efficient, compliant, and scalable workforce management.
Team Management Configuration: Set up and optimize tools for scheduling, shift management, onboarding, time tracking, and tip distribution—all within the TOAST platform.
Payroll Suite & Pay Card Solutions: Implement and manage payroll systems, including pay card functionality, to streamline employee compensation and reduce administrative workload.
Staff Training & Onboarding Programs: Provide hands-on training and onboarding for new hires and managers to ensure confident, effective use of TOAST’s tools and workflows.
Ongoing Software Maintenance & Support: Offer proactive support for updates, troubleshooting, and new feature rollouts—ensuring your team stays current and your operations run smoothly.

Our Services

POS Implementation & Optimization

Full Setup of Toast POS:** Seamless installation and configuration.
Payment Processing Solutions:** Integrated payment processing with Toast or third-party platforms.
Handheld POS & Self-Service Kiosks:** Speed up service with modern POS solutions.  
Kitchen Display System (KDS):** Optimize kitchen workflows with digital order tracking.
Restaurant Hardware Consultation:** Identify and deploy the right hardware for your needs.

Digital Ordering & Delivery Management

Online Ordering & Digital Storefront Setup:
Enable online orders with Toast’s tools.
Third-Party Delivery Integrations
Connect with Uber Eats, DoorDash, Grubhub, and Toast Delivery Services©.  
Catering & Events Coordination
Streamline off-premise and private events operations.
Toast Now Management App
Manage orders on the go from your smartphone.  

Marketing, CRM, & Loyalty Programs

Marketing Suite Setup & Campaign Management
Launch targeted campaigns using Toast’s marketing tools.  
Email Marketing Integration
Send personalized email campaigns to engage customers.  
Loyalty Program Development
Build or migrate loyalty programs that drive repeat business.
Gift Card Solutions
Create and sell branded gift cards to boost cash flow.
Strengthen your online presence through local marketing strategies.
Custom Website Integration
 Build websites that integrate seamlessly with Toast’s digital tools.  

Restaurant Management & Analytics

Operations Suite Setup
Streamline restaurant operations from front to back of house.
Inventory Management & Cost Analytics (xtraCHEF)
Track inventory and control costs.
Scheduling & Payroll Management
Manage payroll, tips, and employee shifts easily.
Multi-Location Management
Simplify operations for multi-unit restaurants.
Supplier & Accounting Suite Integration:
 Optimize vendor and accounting workflows.  

Employee Management & Team Solutions

Team Management Tools
Manage employee scheduling, onboarding, and tips.
Payroll Suite with Pay Cards
Handle payroll, payouts, and employee finances efficiently.
Training & Onboarding:
Train staff to use Toast tools effectively.
Ongoing Software Updates & Troubleshooting
Ensure your system stays up-to-date with the latest features.  

Example Services We Offer  

Complete technical setup for campaigns and integrations

Integration with third-party software solutions 

Recommendations for the best hardware based on your needs

Online ordering setup  

Customer loyalty program creation or migration

Staff training on new systems and processes

Management of ongoing software updates and maintenance

Our clients say it best…

“Toasted Consulting proved to be not only consultants, but true extensions of our core team…

“Partnering with Toasted Consulting has been instrumental in Krak Boba’s growth and expansion. thir team helped us manage our Toast build and onboarding across multiple locations, set the foundation for franchising, and built a loyalty program that keeps our guests coming back. Beyond that, they developed marketing strategies tailored to our brand and supported every step of our tech stack implementations. Their expertise and guidance have been a huge part of our success.”

Ben Pham
Co-founder and COO

“When you work with Toasted Consulting, you’re not hiring a vendor — you’re gaining a partner fully invested in your success...

“Toasted Consulting has been a tremendous partner for Knee Deep Brewing. Their team built our menus in Toast to streamline reporting, designed and launched our loyalty program, and managed the entire project with Appfront from start to finish. Their expertise gave us a stronger tech foundation, more efficient operations, and a loyalty program that truly connects with our guests.”

Andrew Moore
VP, Operations and Marketing

“Toasted Consulting delivered the expertise and strategy our brand needed to scale with confidence...

"Toasted Consulting helped us tackle one of our biggest operational challenges: managing a consistent and scalable menu across 30+ locations. They rebuilt our menu structure using Toast’s Master Menu Management and Multilocation tools, making it easier to roll out updates, track performance, and maintain brand consistency. What used to take days now takes minutes—and our kitchen teams finally feel aligned across the board. Their expertise saved us time, reduced errors, and gave us the flexibility to grow without chaos."

Kevin Bastedo
Director of Operations

“Their value as a partner cannot be understated…

"We brought Toasted Consulting in to help optimize our existing Toast setup, but they delivered so much more. They helped us integrate third-party tools like DoorDash and GrubHub, restructured our loyalty program, and launched email marketing campaigns that actually brought guests back in. Our digital operations and guest engagement have improved dramatically—they knows the Toast ecosystem inside and out."

Desiree Foumia
Owner/Director of Operations

“Working with Toasted Consulting is one of the smartest decisions you can make for your business growth...

“Toasted Consulting came in and completely transformed the way we manage our restaurant. They rebuilt our Toast menu from the ground up and integrated it seamlessly with Craftable, giving us better reporting, recipe management, and inventory control. The difference has been night and day — our operations are more efficient, our team has better tools, and we finally have the insights we need to scale the business.”

Andrew Kim
Director of Operations

“Toasted Consulting positioned us to scale…

“Toasted Consulting has been an invaluable partner for Prince Street Pizza. Their team helped us completely reengineer our menu in Toast, making it scalable and efficient for our rapid growth. Their expertise not only streamlined our operations but also positioned us to expand with confidence. They truly understand how to align technology with growth.”

Sid Jones
Director of Operations

Partnering with Toasted Consulting is hands down the best investment you can make in your company…

“Toasted Consulting has been an incredible partner for Earth Bowl Superfoods. From building and optimizing our Toast system to creating marketing strategies that connect with our community, their team made the process smooth and impactful. We’ve seen measurable growth in sales and guest engagement, and we know we wouldn’t be where we are today without their support.”

Haitham Hammad
Owner

“During our Olo implementation project…

"Working with the Toasted Consulting was a game changer for our restaurant group. They didn't just help us set up Toast—they helped us optimize it. From building a scalable master menu across multiple locations to integrating our inventory with xtraCHEF and syncing third-party delivery tools, they made the entire process seamless. Their deep understanding of the Toast ecosystem, combined with his marketing and loyalty expertise, helped us unlock value we didn’t even know was possible. We now run more efficiently, market more effectively, and serve our guests better—all thanks to their guidance."

Ramy El Guindy
COO, Houston's Hot Chicken

Toasted Consulting brought ideas and suggestions tailored for our system and product…

Toasted Consulting and their team are pros when it comes to connecting, scheduling and executing media coverage for small businesses. Coverage, like television appearances, often make me uncomfortable, but I feel 100% at ease when this team is coordinating. They are cordial, precise and prepared. They never need to be pushed because they will be the ones pushing your business forward.

Joey Grassia
Co-founder

Scale with confidence. Succeed with experience.