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Loyalty Management
Toasted Consulting builds and manages restaurant loyalty programs that turn first-time diners into regulars. We create personalized guest experiences and reward programs—backed by ongoing strategy, execution, and support—that strengthen brand loyalty and keep customers coming back.
Creating custom-tailored solutions for your brand
With our flexible support model, we customize our services to what you as the brand actually needs. No more paying for resourcing you don’t need, or vendor support where you don’t actually get supported. We’re here to make your life easier.
GET STARTEDWe design loyalty campaigns that align with your brand goals and customer journeys—not generic blasts. With years of experience managing restaurant loyalty programs, we build segmented strategies that reach the right audience with the right message across email, SMS, app push, and in-store touchpoints. From seasonal promotions to lifecycle journeys, every campaign is built to drive measurable impact.
We handle the setup, testing, and validation of every loyalty offer—BOGOs, bundles, discounts, or point multipliers. Our proven process ensures guests redeem rewards without friction, delivering a smooth experience that builds trust and keeps customers engaged.
We act as your frontline support to keep loyalty running reliably. Our team monitors, investigates, and resolves issues quickly—fixing problems directly in the platform or escalating to vendors when needed—so a loyalty hiccup never has the chance to damage guest trust.
We audit loyalty programs to close gaps and uncover growth opportunities. Our experts analyze base structure, campaigns, segmentation, and offer performance, then recommend optimizations that improve engagement, drive repeat visits, and maximize guest lifetime value. The result is a program that evolves with your guests and keeps delivering ROI.
What Makes Us Different?
We work as true partners in your growth—not just consultants. We take the time to understand your brand's challenges, pain points, and goals, then design solutions that deliver measurable results.
Acting as an extension of your IT and marketing teams, we bring years of hands-on restaurant technology and digital marketing experience to every project. The result: faster execution, smarter integrations, and strategies built to scale with your brand.
Reach out today and let’s start a conversation.
“Toasted Consulting proved to be not only consultants, but true extensions of our core team…
“Partnering with Toasted Consulting has been instrumental in Krak Boba’s growth and expansion. thir team helped us manage our Toast build and onboarding across multiple locations, set the foundation for franchising, and built a loyalty program that keeps our guests coming back. Beyond that, they developed marketing strategies tailored to our brand and supported every step of our tech stack implementations. Their expertise and guidance have been a huge part of our success.”
“When you work with Toasted Consulting, you’re not hiring a vendor — you’re gaining a partner fully invested in your success...
“Toasted Consulting has been a tremendous partner for Knee Deep Brewing. Their team built our menus in Toast to streamline reporting, designed and launched our loyalty program, and managed the entire project with Appfront from start to finish. Their expertise gave us a stronger tech foundation, more efficient operations, and a loyalty program that truly connects with our guests.”
“Toasted Consulting delivered the expertise and strategy our brand needed to scale with confidence...
"Toasted Consulting helped us tackle one of our biggest operational challenges: managing a consistent and scalable menu across 30+ locations. They rebuilt our menu structure using Toast’s Master Menu Management and Multilocation tools, making it easier to roll out updates, track performance, and maintain brand consistency. What used to take days now takes minutes—and our kitchen teams finally feel aligned across the board. Their expertise saved us time, reduced errors, and gave us the flexibility to grow without chaos."
“Their value as a partner cannot be understated…
"We brought Toasted Consulting in to help optimize our existing Toast setup, but they delivered so much more. They helped us integrate third-party tools like DoorDash and GrubHub, restructured our loyalty program, and launched email marketing campaigns that actually brought guests back in. Our digital operations and guest engagement have improved dramatically—they knows the Toast ecosystem inside and out."
“Working with Toasted Consulting is one of the smartest decisions you can make for your business growth...
“Toasted Consulting came in and completely transformed the way we manage our restaurant. They rebuilt our Toast menu from the ground up and integrated it seamlessly with Craftable, giving us better reporting, recipe management, and inventory control. The difference has been night and day — our operations are more efficient, our team has better tools, and we finally have the insights we need to scale the business.”
“Toasted Consulting positioned us to scale…
“Toasted Consulting has been an invaluable partner for Prince Street Pizza. Their team helped us completely reengineer our menu in Toast, making it scalable and efficient for our rapid growth. Their expertise not only streamlined our operations but also positioned us to expand with confidence. They truly understand how to align technology with growth.”
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Partnering with Toasted Consulting is hands down the best investment you can make in your company…
“Toasted Consulting has been an incredible partner for Earth Bowl Superfoods. From building and optimizing our Toast system to creating marketing strategies that connect with our community, their team made the process smooth and impactful. We’ve seen measurable growth in sales and guest engagement, and we know we wouldn’t be where we are today without their support.”
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“During our Olo implementation project…
"Working with the Toasted Consulting was a game changer for our restaurant group. They didn't just help us set up Toast—they helped us optimize it. From building a scalable master menu across multiple locations to integrating our inventory with xtraCHEF and syncing third-party delivery tools, they made the entire process seamless. Their deep understanding of the Toast ecosystem, combined with his marketing and loyalty expertise, helped us unlock value we didn’t even know was possible. We now run more efficiently, market more effectively, and serve our guests better—all thanks to their guidance."
Toasted Consulting brought ideas and suggestions tailored for our system and product…
Toasted Consulting and their team are pros when it comes to connecting, scheduling and executing media coverage for small businesses. Coverage, like television appearances, often make me uncomfortable, but I feel 100% at ease when this team is coordinating. They are cordial, precise and prepared. They never need to be pushed because they will be the ones pushing your business forward.
